Refund policy
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered. To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with all tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.
How to Initiate a Return
To request a return, please contact us at RogerGeiwitz@outlook.com before sending the item back.
If your return is accepted, we will provide return instructions, including information about how and where to send your package. Items returned without prior authorization will not be accepted.
Approved returns must be sent to:
Roger Geiwitz
6334 S Prescott St
Littleton, CO 80120
United States
For any questions regarding a return, please contact us at RogerGeiwitz@outlook.com.
Order Cancellations
If you request to cancel an order after it has been shipped, a cancellation fee equal to 30% of the total order value will be deducted from your refund. This policy is subject to applicable consumer protection laws, including the European Union’s statutory cancellation rights.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If your item is defective or damaged, or if you receive the wrong item, contact us immediately so that we can review the issue and make it right.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Custom, special-order or personalized products
- Perishable goods, such as food, flowers or plants
- Personal care or hygiene products
- Hazardous materials, flammable liquids or gases
Please contact us if you have questions about whether a specific item is eligible for return.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to return your original item and, once the return has been accepted, place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If an order is shipped to the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason and without providing justification.
The item must be returned in the same condition in which you received it: unworn or unused, with all tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.
Refunds
We will notify you after we receive and inspect your return and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at RogerGeiwitz@outlook.com.